Support

Manuals, support information, and updates available here.

  • Download the Quickstart guide here:

    Quickstart Guide

    Download the user manual here:

    User Manual

  • Frequently Asked Questions!

    • What’s the best way to power my TOUCH TESTER?

      • The included USB power adapter is best, but nearly any USB power adapter or power bank/battery that can output 2 watts or more will work. Most phones with a USB C connector can power the TOUCH TESTER using the included USB C cable. Using a USB C to USB C cable is best for powering TOUCH TESTER, as it gives the best quality connection for power… older USB A connections can wiggle enough to fluctuate the supplied voltage and cause incorrect measurements briefly. For the average fencer, the USB C port should be fairly resilient with normal use but if the TOUCH TESTER is being used frequently by a club or armorer, you may want to get a USB C power cable with switch to save wear and tear on the USB C port. One is available for sale on our shop page (coming soon). Remember, USB cables wear out over time (especially if bent a lot) just like any other cable.. see the “I’m seeing strange fluctuations” question below for more about that.

    • What’s the best method to test your equipment using TOUCH TESTER?

      • Always test your body cord first, to make sure it is good, then test your weapon using a known good cord. Test your equipment often, you should see similar resistance values from day to day.. if a weapon or cord suddenly starts showing a higher resistance value, it is likely starting to develop some kind of issue.

    • When testing my epee or foil weapon, sometimes there are lines of red before and after the point is pressed, is that normal?

      • Yes, a brief line of red indicating high resistance is normal when the point is pressed, and when it is released, as TOUCH TESTER samples at rates high enough to catch the point where the internal spring is just beginning to make contact (on press of the tip) or lose contact (on release).

    • My weapon is showing consistently red on the graph when triggering.. will it still work? Do I need to fix or replace it immediately?

      • Even weapons showing red on the graph will likely still trigger a touch (at least for a while..). For example, FIE standards regulate epee scoring machines are guaranteed to detect a touch even if resistance values are at 10 ohms, and probably will work even with much higher resistance values. However, anything showing consistent red (not occasional spikes with triggering, see the previous question) likely have or are developing an issue that could lead to total failure and should be maintained. Weapons showing consistent red will likely not pass inspection at higher level competitions and could be returned as not useable with little or no indication as to why. It’s best to do regular checks of your weapons, and if the check results start to differ from previous ones, something may be starting to work loose or fail.

    • Sometimes when wiggling the connector on my foil/saber body cord, I see high resistance values on the black middle B channel. Is that normal?

      • Yes.. to allow TOUCH TESTER to easily access all weapons and cords, it has an epee size socket that can allow for a little fluctuation in resistance values if you wiggle the side connection hard enough on the middle (black) channel. Holding it firmly in place and flexing the cord where it comes in to the connector is the best way to check for a failing saber/foil body cord.

    • I’m seeing strange fluctuations on the graphs but I don’t think my weapon/cable is bad.. what might be happening?

      • USB cables, just like body cables, wear out over time.. everyone has that bin of phone charger cables with broken or frayed connectors. If you start to see odd fluctuations when checking weapons or body cords, check your USB power cable.. you should not see significant changes in readings when just moving the USB power cable around.. if you do, it is likely worn out and become frayed or broken. If powering with a USB battery power bank, if it is low enough on charge it may start to output unstable voltage and cause issues also. If you use a power cable with a USB A connector (the common, flat, rectangular kind that always takes two or three tries to plug in no matter what way you do it) can wiggle easily and cause voltage spikes, which is why USB C to USB C cables are preferred for their more stable connections.

  • Get the latest updates here. To update, download the updater file and extract it to a folder, then run the UpdateTouchTester .bat file and follow the instructions.

    TouchTesterUpdater download

  • Limited 12-Month Warranty
    Thank you for choosing our product. We stand behind the quality of our devices and want you to be fully satisfied with your purchase.

    This warranty covers defects in materials and workmanship for 12 months from the date of purchase. If a covered defect arises during this period, we will repair or replace the product at our discretion.

    What’s not covered:

    • Normal wear and tear

    • Damage caused by misuse, accidents, excessive heat, or unauthorized repairs

    • Shipping costs to and from our facility for any repairs

    We are a small, family-owned company, and we take pride in providing personal, attentive service. If you need help with your product, please contact us—we’re here to assist you.

    To make a warranty claim, please provide proof of purchase (or your serial number from the info screen if no proof of purchase is available) and contact our customer service e-mail support@touch-tester.com for instructions

  • For support issues, please contact us at support@touch-tester.com